Profile
Customer Support and Call Center professional with experience in remote environments, CRM management, lead follow-up, and customer relationship development. Strong background in multichannel support (phone, email, and chat), sales conversion, and customer retention. Organized, results-driven, and experienced in digital tools for remote operations.
Fully equipped for remote work with stable internet connection, personal computer, and professional home office setup.
Professional Experience
Virtual Assistant
Paco Services
02/2025 – 01/2026| Luanda, Angola
- Managed communication with clients and suppliers in a remote environment
- Organized and maintained structured business data using Google Workspace
- Coordinated workflow and tracked tasks using Trello to ensure deadline compliance
- Conducted research and organized strategic information for decision-making
- Provided remote administrative support to optimize internal operations
- Coordenação de horários, reservas e comunicação digital.
- Apoio ao processo de vendas: criação de anúncios (OLX, Vinted)
- Gestão de calendário e agendamento de clientes
Call Center Sales Representative
Intertrade Nutrição
05/2023 – 03/2024 | Luanda, Angola
- Handled inbound and outbound calls
- Delivered consultative sales presentations
- Identified customer needs and provided tailored solutions
- Managed order processing and post-sales follow-up
- Focused on customer satisfaction and retention
- Consultative sales of nutritional supplements, focusing on customer needs
- Elaboração e envio de relatórios de atividades através de ferramentas digitais Telegram
Customer Support & Sales Support
RWS Group
03/2022 – 02/2023 | Luanda, Angola
- Provided customer support via phone and email
- Resolved customer inquiries efficiently
- Supported sales operations and administrative processes
- Comunicação e colaboração com a equipa através de plataformas internas (Workplace by Facebook)
- Suporte em tarefas administrativas e organização de processos internos
Skills & Competências
Customer Support
Sales & CRM
Remote Operations
IT & Technical
Digital Tools
Tools I Master
Communication
Slack
Teams
Meet
Outlook
Skype
Viber
Chat
WhatsApp
ZoomCRM
Pipedrive
HubSpotGoogle Workspace
Gmail
Drive
Docs
Sheets
Slides
GeminiMicrosoft Office
Word
PowerPoint
Excel
OneNote
OneDrive
CopilotScheduling
CalendarProject Management
Trello
Jira
Notion
Clockify
AsanaEducation
Technical Course in Informatics
Complexo Escolar Yara Jandira
2024 – Present
Currently pursuing a technical program in Informatics, developing skills in information technology, digital tools, computer systems, and administrative software applications. Focused on practical IT knowledge to support remote work environments and business operations.